EXCHANGE
How do I initiate an exchange?
Simply email us at info@sonawane-studios.com with your order ID and contact details and size replacement.
What is the timeframe to request an exchange?
Within 7 days of receiving your order. Post 7 days, we regret that we won’t be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated.
What are the exchange charges?
Exchange is possible with a nominal fee of ₹249/- to cover packaging and logistics.
When can I expect my replacement to arrive?
We will dispatch your replacement within 48 hours of your request. Delivery typically takes 7-8 business days.
What are the conditions for exchange?
Items must be unwashed, unused, and with all tags and packaging intact.
Can I exchange for a different product?
No, we only provide size exchanges within the same product. If you want a different product, you must request a refund and place a new order.
Can I request a refund after initiating an exchange request?
Yes, you can request a refund by emailing info@sonawane-studios.com within 24 hours before we dispatch your replacement.
What is the response time for exchange requests?
We aim to respond within 24 hours (48 hours during holidays).
What are my responsibilities as a customer?
Ensure secure packaging for return shipments. Indian customers enjoy a free pick-up service; international customers handle and cover return shipping costs.
What should I do if I receive a damaged or defective product?
Report issues within 7 days of receipt for eligibility.
Can an exchange request be converted to a return and refund request?
Yes, you can switch to a refund request by contacting us within 24 hours before we dispatch your replacement.
Feel free to contact us for any additional information.
Sonawane Studios
Shop k-4, Sanghavi Estate, Near Vani Vidyalaya, Kalyan, Thane- 421301
info@sonawane-studios.com
+91 9619028799